Example case — This page shows how a dispute is handled: funds frozen, insurer notified, mediation. No real case is open here — everything shown is an example. Join the founding artists
Support · Case no. LIT-2026-0087
Dispute handling
“Ravine bleue” — Lot 04 · bought 6 JulStatus: in mediationFunds in escrow — nothing charged for good
Your report
Reason: work damaged on delivery9 Jul 14:20
Bottom right corner of the stretcher dented, crate pierced. Photos attached — noted in the presence of the driver.
[photo 1]
[photo 2]
+
Case progress
Dispute filed — funds frozen automatically
9 Jul 14:20 · artist payout suspended, without penalty
Transport insurance notified — DHL Express
9 Jul 16:05 · delivery report sent, assessment requested
18°N mediation under way
A dedicated mediator has contacted the artist and the insurer · reply within 72 h
Resolution
Either way the buyer is refunded in full — price, commission and shipping. The cost falls to the transport insurance if the work was damaged in transit, and to the artist if it does not match its description.
How it works
1
Report within 72 h
Photos and description from your space.
2
Funds protected
The payment stays in escrow throughout.
3
Impartial mediation
18°N arbitrates between buyer, artist and transport insurer.
4
Resolved within 14 days
Full refund: price, commission and shipping.
The digital certificate keeps the history of the dispute and of its resolution — the work's traceability stays intact.
Dedicated mediatorS. Laurent
Applicable termsArticle 12 — Disputes →